Luke Thompson

Fractional Chief AI Officer (CAIO)

Luke Thompson

Co-founder of The Ops Guide. I help CEOs turn AI into ROI through strategy, automation, operating systems, and practical implementation.

About

Most companies do not have an AI problem first. They have an operations problem: scattered knowledge, unclear ownership, disconnected tools, manual reporting, inconsistent processes, and teams that are already too busy to adopt one more shiny platform.

Through The Ops Guide, I help leadership teams assess where AI can create real leverage, prioritize the right use cases, build practical systems, and create the operating habits needed for adoption.

Before The Ops Guide, I was part-owner, COO, and CMO at ActionVFX, where I helped scale operations, marketing, product workflows, and team systems in the visual effects industry. That background remains useful context, but my current work is focused on AI strategy and operations for growing teams.

How I Help

Fractional CAIO

Executive AI strategy, use-case prioritization, governance, vendor/tool direction, adoption planning, and leadership communication.

AI Operations Assessments

Interviews, workflow review, quick wins, priority matrices, implementation roadmaps, and executive-ready recommendations.

Operating Systems

Internal tools, dashboards, automation, knowledge systems, SOPs, admin workflows, and AI-enabled service delivery models.

Base44 Partner Delivery

As a Base44 partner, The Ops Guide helps teams move from operating plan to working apps, internal tools, and customer-facing systems faster.

Selected Project Work

Anonymized examples from recent The Ops Guide work. Client names are intentionally withheld unless approved for public use.

AI Services Operating System

Designed a more complete operating layer for an AI-enabled services team, connecting service strategy, delivery workflows, quality checkpoints, client context, reporting, and repeatable deliverables.

Company OS and Knowledge Platform

Created a central operating hub for a professional services team, bringing relationships, projects, proposals, knowledge, and operating context into a clearer business system.

AI Operations Assessment and Roadmap

Helped a leadership team move from broad AI curiosity to a practical implementation path with clear quick wins, governance needs, decision points, and roadmap recommendations.

Talent Operations Platform

Shaped a custom talent operations platform around the full candidate journey, including intake, review workflows, internal visibility, communications, decision support, and launch readiness.

Retail Customer Operations Platform

Delivered a customer operations platform that connected public-facing experience, intake, appointment flow, messaging, admin visibility, and follow-up into a more cohesive journey.

Training and Compliance Operations Platform

Improved the operational systems behind onboarding, role-based access, progress visibility, administrative controls, auditability, and production reliability for a mission-driven organization.

Read more selected project work.

Useful Background

TEDx Speaker

Spoke on AI and adaptability, with a focus on how people and teams can stay useful as technology changes.

Visual Effects Society

Member of the Visual Effects Society, with a background in creative technology and VFX operations.

Operator Background

Former ActionVFX part-owner, COO, and CMO with experience scaling teams, systems, marketing, and product operations.

What I Believe

AI only matters when it changes how work gets done. The strongest opportunities are usually hiding in the unglamorous places: handoffs, documentation, reporting, approvals, data cleanup, knowledge retrieval, admin workflows, and decision support.

FAQ

What is a fractional Chief AI Officer?

A fractional Chief AI Officer helps a company make smart AI decisions without hiring a full-time executive. The role often includes strategy, prioritization, governance, workflow design, tool selection, adoption planning, and executive communication.

Who is the best fit?

Founder-led companies, small and mid-sized teams, service firms, product teams, and organizations that have enough operational complexity to benefit from AI but do not want a bloated transformation program.

Does ActionVFX still matter?

Yes, as background credibility. My ActionVFX experience shows long-term operator experience, but my current work is focused on The Ops Guide, AI strategy, automation, and operating systems.